Information

Check in/Check out
Check in is at 2 PM.  We reserve the right to decline bookings for late arrivals.
Check out is at 11 AM. If you require a late check out, an extension charge may apply.
We would be happy to store your belongings in the valet room on your day of departure, if you should require this, at no charge. If you need to check out before 7 am, please settle your payment the day before. Any request to extend your stay must be indicated before 10 am (subject to availability).

Bathroom
The hot water is produced from solar panels with a reservoir of 450l. The thermostatic faucets allow for measuring perfectly the temperature of the water. Please acquaint yourself with the instructions for use, situated in your shower.

Breakfast
Breakfast is served in our dining room or on the main terrace, from 7:30 – 10.00 AM. The continental breakfast is included in the rate of your room. If your plans have you leaving our Lodge earlier in the morning, please let us know.  We can prepare for you some fresh fruits, cakes and juice. (Take it at the reception during opening hours).

Room Damage/Objects Taken
Damage to our casita or other property and/or objects removed from our residence, noticed before or after your departure, will result in a charge to your final payment.   Please respect our facilities.

Electricity
For your safety, this casita is equipped in the European standards. In case of violent thunderstorms, the high sensibility differential breaker can be switched off. By opening the electric box (situated in the closet) and switching on the general breaker (situated above, on the left). Two plugs (220V) in the French standard are available for charging your devices. 

Environment
We would like our guests to be sensitive to environmental protection. It is a very important element for us. Thank you for watching, in particular, your water consumption – a rare and precious resource. Please turn off the outside lights of your casita during the night and turn off all lamps and the fan when you leave your casita.

Entrance Gate
We gave you a remote control for the opening of the gate when you arrived.  Click the button N°1 to open the gate.
CAUTION: The gate closes automatically after 1.30 minute.  Please open the gate at the last moment, when you are ready to exit the parking lot. In case of loss, a fee of $80 will be charged to your final payment. 

Equipment and Furniture
Please keep our equipment and furniture safe. We will be forced to charge you for any intentional damage caused during your stay. Items such as pillows, blankets, towels, etc. are intended for your use during your stay with us.  You are kindly requested not to take them out of your casita.

Laundry
It is forbidden to wash, dry or to iron linen in the rooms of your casita.  We can arrange to take care of some of your clothes for you. ($15/machine + 5$ if use dryer). There is also a laundry facility located in the entrance of the Auto Mercado supermarket.

Library
A selection of books and magazines is available in the reception area. They can be taken for your enjoyment and returned to the end of your stay.

Safe Box
Your Casita is equipped with a safe, installed in your closet. Review the instructions for use provided near the safe.  Please be sure to leave the door of the safe opened at the end of your stay.

 

Parking

A free parking lot is available. Although all security measures are taken, we do not claim responsibility for theft or damage to vehicles parked on our property.  Do not park outside the gates of our property.  

 

Payment
We accept cash (Colónes, US Dollars) and credit cards (MASTERCARD and VISA). Our terminal does not accept MAESTRO cards.

 

Shortened Stay

If you shorten your stay, you will be charged for your full reservation. For example: If you reserved your stay for one week and need to leave at the end of 4 days, you will be charged for the full week. 

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Smoking

For the comfort of our guests we have a No Smoking policy in all rooms.  You will find an ashtray on your terrace – please smoke only outdoors.  Note: Smoking is not allowed on the terrace of our main building and reception area.

 

Meals

For sanitary reasons, it is forbidden to carry in and eat food in your room. However, food (such as pizza, sandwiches or fruits) may be enjoyed outside on your terrace.  Cooking or preparing food in any other way is not allowed.  There are many good restaurants nearby, or in Alajuela.  (Please see our suggestions in this digital book).

Noise
Please do not create noise which could disturb other guests in their rooms, in public areas, especially during period from 10:00 PM to 8:00 AM. Early morning departures must be done with minimal noise.  Please consider others and remember that voices carry at night.

Responsibilities
TACACORI EcoLodge cannot be responsible in case of major events.

Please immediately inform  us of any defects or faults in the room or possible dissatisfaction with the service we provide.

Parents are responsible for controlling and supervising the behavior of their children, for their own safety and for the comfort of others.

Any complaints of individual, agency or contractual guests shall be taken into account if they are submitted during your stay. Complaints submitted later will not be accepted.

 

Recycling

Containers are at your disposal near the main path of our property.  We invite you to deposit your plastic bottles, glass, aluminum, cardboard and paper. Thank you for your gesture in protecting our environment.  While recycling programs are still being developed in Costa Rica please take with you batteries or other items unable to be recycled at this time.  Please do not put them in the trash can.

 

Security

Please lock the front door, as well as the door to your terrace, whenever you leave your room.  TACACORI EcoLodge declines any responsibility in case of theft or loss of items in your casita.  Your valuables, money and documents should be stored in the room safe (with your personal password).  Otherwise, we cannot guarantee their safety. Please do not use candles in rooms.

 

Toilet

The toilet isn’t a garbage disposal. Please do not flush disposable diapers, sanitary napkins, tampons, facial tissues, coffee grounds, or cigarette butts and filters, chemical, solvents, oil, medications, etc.  They will clog our fragile septic tank system.  Please put your toilet paper in the trashcan provided. 

Water

The tap water is drinkable. You will also find at the reception (during the opening hours) a choice of cool drinks.

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